Meet the Team - Safeguarding

We get lots of compliments from people who look at our website, in particular for our 'Meet the Team' page, our introduction to all head office staff including their job title and a bit about themselves. We hope that putting a face to the name behind a call or e-mail helps to make our service more personal. But what about the other responsibilities that our team have? Here at Solo HQ, numerous employees have other responsibilities besides their day to day job role, we have designated Leads in different areas of Health and Social Care, such as Health and Safety, Mental Capacity, Equality and Diversity and Dignity to name a few. As it is Safeguarding Adults Week, we thought it would be a good time to introduce our Safeguarding Leads to you all:

Steph Willbye - Registered Manager. Steph is our CQC Registered Manager and has been the companies designed safeguarding Adult and Children’s lead, since joining the organisation in 2013. Steph has extensive knowledge and a passion for putting our clients at the heart of our service and equally is committed to promoting the welfare of individuals to protect them from any risk of harm or abuse. Steph has completed a wealth of safeguarding training over the years, can process internal and external safeguarding referrals, complete investigations and attend multi agency meetings. Steph, also ensures, our employees are trained and equipped with confidence in how to raise or escalate concerns to the designed leads.

Helen Brown - Business Manager. A member of the Senior Management Team and Third Party Senior Team, Helen became a Safeguarding Lead in 2019 and has completed numerous courses in the subject to enable her to support her head office colleagues to understand and investigate safeguarding concerns as well as to support anyone calling to report abuse or a concern.

Emma Thurston - Direct Payments Manager. Emma has been a Safeguarding Lead for the Company since 2018 and prior to this has responsibility for Direct Payment client safeguarding. Since becoming a Safeguarding Lead, Emma has delivered numerous training sessions to our Client Relations and Direct Payments teams to ensure colleagues are always aware of the latest in Safeguarding legislation as well as Company policy and process.

Roisin Burton, Petra Sunkova and Michelle Blackshaw are all Regional Registered Managers and joined the Safeguarding Lead team in 2022. Through their previous roles as CRM Team Leaders they have been heavily involved in safeguarding investigations; working with clients, employees and external agencies to ensure the safety of our clients so bring a wealth of knowledge to further strengthen the team.